Delivery Information

Where do we deliver?

We offer our products for delivery to the UK Mainland and Germany. Please enquire delivery prices to any other destination via our contact page.

How much do we charge for delivery?

EH postcode deliveries cost £3.50 and are free on orders over £35.

Deliveries to the rest of the UK Mainland for parcels of up to 10kg cost £7.50 and are free on orders over £55.

Deliveries to the Republic of Ireland and Northern Ireland for parcels of up to 10kg cost £11.50 and are free on orders over £80.

Deliveries to Germany for parcels of up to 10kg cost £14.50 and are free on orders over £80.

How quickly can we deliver your order?

Local deliveries (EH1-EH30) will be delivered the next day if ordered before 12pm from Su to Th. Subject to all ordered products being in stock. We do not usually deliver during the weekend.

Deliveries to the UK Mainland*, Republic of Ireland and Northern Ireland will be delivered to you the next day if ordered before 12pm from Mo to Th. Subject to all ordered products being in stock. We do not deliver during the weekend. Please do make sure to be at home or set up a safe place with UPS when they contact you with regards to the delivery day and time.

*Deliveries to some Highlands and Islands postcodes can take 3+ days from time of order.

Deliveries to Germany will be delivered to you in 2 days if ordered before 12pm from Mo to Th. Subject to all ordered products being in stock.

Is there a minimum amount to place an order?

We accept all orders over £20 (excluding delivery charge).

How do we make sure your order stays cool?

To ensure that you will get your ordered goods at the right temperature we will send a completely temperature controlled parcel. Depending on your choice of product and the size and the weight of the parcel, we will either deliver it in a parcel using Woolcool thermal insulated packaging or Thermapost insulated courier packs. Both options offer a minimum of 48 hours for the safe delivery of the ordered products to your door.

Woolcool thermal insulated packaging is designed specifically for direct deliveries of chilled and frozen foods. The Wool is sustainable, compostable, and due to Wool’s superior insulative properties, more effective than other solutions at keeping contents consistently cold for longer.

ThermaPost insulated courier packs are manufactured from ThermaPack Ultra Double reflective foil aluminium insulation. Two layers of highly reflective foil act as an efficient radiant barrier, separated by an air bubble membrane to prevent cold bridging and maintain temperatures for longer.

Can you receive your parcel when you are not at home?

All our products are delivered in specially designed temperature controlled boxes that stay chilled for up to 48 hours.

If you are not in to accept your order the courier will either leave the parcel in your designated safe place or leave it with a neighbour if possible. Pleaese make sure to arrange a safe place with UPS when they contact you with regards to the delivery date and time.

Can you return the products?

Should you change your mind and cancel your order prior to dispatch, we shall refund you the full order and shipping charges. If you receive a damaged or otherwise unusable product, you can request a refund by contacting us via email at info@ontheroll.co.uk.