Terms & Conditions

These Terms and Conditions govern your use of the ontheroll.co.uk website and your relationship with ontheroll.co.uk (G Square Limited). Please read them carefully as they affect your rights and liabilities under the law. If you do not agree to these Terms and Conditions please do not register for or use the ontheroll.co.uk site.

Information about us

These are the website terms and conditions of G Square Limited trading as “On The Roll” in the UK.

We operate the website www.ontheroll.co.uk (the “Website”).

This document (together with the documents referred to in it) tells you the terms and conditions on which we will supply to you the products (“Products”) listed on our Site via one of our subscription services (“Services”). Please read these terms and conditions carefully before ordering any Products from our site or subscribing to one of our Services. You should understand that by ordering any of our Products or subscribing to one of our Services, you agree to be bound by these terms and conditions.

These Terms and Conditions were most recently updated on 10 June 2020 and apply to sales to consumers.

If you use or order Products after we have published any changes you will be bound by those changes. You should check prior to each use or order to ensure that you understand the precise terms & conditions applicable to your visit to our Website, or purchase.

Please tick the checkbox in the shopping basket to accept these terms and conditions. Please understand that if you refuse to accept these terms and conditions, you will not be able to order any Products from our website.

Service availability

Our site is only intended for orders to be delivered within UK


All orders that you place on this website will be subject to acceptance in accordance with these terms and conditions.

Acceptance of your order and the completion of the contract between you and us will take place when we have dispatched your order unless we have notified you that we do not accept your order or you have cancelled it (please refer to our “Returns and Refunds” policy).

If in the unfortunate event an item is out of stock once you have placed your order, we will contact you to arrange a refund.

G Square Limited / On The Roll shall be under no liability for any delay or failure to deliver the products within estimated timescales. Risk of loss and damage of products passes to you on the date when the products are delivered.

In the unlikely event that an order is lost, damaged, delayed or faulty we won’t be able to cover for any damages or losses beyond that of replacing or refund the cost of the goods. Please let us know of any problem, as soon as you become concerned and within 24 hours of delivery for damage or faulty goods.

If you leave instructions for the courier where to leave the parcel if you are not at home without signing for it you immediately waive your right to compensation if the item is damaged or stolen as it isn’t possible to guarantee its integrity after delivery.


We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.

The price of the Products and delivery charges will be as quoted on our Website at time of ordering except for in cases of obvious error.

All Product prices include VAT where applicable.

Product prices and delivery charges are liable to change at any time, but the changes will not affect orders in respect of which we have already sent you a Dispatch Confirmation.

Payment for all Products and Services must be by credit or debit card. We accept payment with Visa and Mastercard, Amex and PayPal.

Payment details are stored securely by a third party to allow recurring payment for future orders. Further details are set out in our privacy policy available on our Website. On The Roll does not have access to view your full credit or debit card details.

If payment for your order is unsuccessful the Product may still be dispatched and the sale will be deemed to have occurred. In such circumstances On The Roll will re-attempt payment through the recurring payment method. It is your responsibility to ensure sufficient funds are available to process the payment for the order or update payment details if required.

Payment Collection

If payment is not processed when re-attempted by On The Roll we reserve the right to recover the debt through alternative means, either directly or through a third party debt collection agency.

On The Roll may contact you via email, letter, call or text to retrieve the funds.

If you fail to settle the outstanding balance or contact On The Roll within ten days of the delivery date we may charge interest to you on the overdue amount at the rate of 4% a year above the base lending rate of our bank at the time the debt was incurred. This interest shall accrue on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You must pay us interest together with any outstanding amount.

If the payment has not been settled or we do not gain any satisfactory guarantee for payment your contact details and order information may be referred to a third-party debt collection agency. You will be liable for any fees or charges incurred due to this referral.

We reserve the right to suspend or terminate your service when there is an outstanding balance on your account with us.

Right to Cancel

You may normally cancel your order only if the goods have not been shipped.

If you cancel your order after the order has been shipped, we reserve the right to charge you for any perishable goods, the shipping and return charges. To do so you must give us written notice (includes email) within a 7 day period of receipt of your order.

If you do cancel your order, after it has been shipped, we will refund within 30 days, the payment made by you, minus charges for perishable goods, shipping and return charges.

Cancelled orders must be returned to us and must be received by us complete, in perfect condition, unused, and in their original packaging.


Please return any cancelled orders to:

On The Roll
18 Alnwickhill Road
EH16 6LL

Product Information

Product information, photographs and pack sizes are all for illustrative purposes and general advice. Though we believe them to be correct they cannot be guaranteed.

From time to time recipes, packaging and ingredients may change and we may not always be as up to date as we would like them to be, so please always check the details on the packaging before using. It is especially important to check suitability for special diets and if there is a possibility of an allergic reaction.

Some of our products are not brand specific. This is generally noted in the product description. It may be that when ordering such a product it is from a different brand than the illustrative photograph.

Intellectual Property Rights

We are the owner or the licensee of all intellectual property rights in our Site, whether registered or unregistered, and in the material published on it. These works are protected by copyright laws and all such rights are reserved.

You may print off one copy, and may download extracts, of any pages from our site for your personal reference. You must not use any part of our copyright materials for commercial purposes without first obtaining a licence to do so from us and our licensors.

If you post comments on the Products or Services to any website, blog or social media network (Commentary) you must ensure that such commentary represents your fairly-held opinions. By subscribing to the Services you irrevocably authorise us to quote from your commentary on our Site and in any advertising or social media outlets which we may create or contribute to.

Privacy Policy

Under the principles of the Data Protection Act we need to inform you that we hold a record of all the details we need for setting up and servicing you as a customer. We will only share your information solely for the purpose of your order. We never share your details with any third parties for marketing purposes. We do not store any credit or debit card details.

For further detailed information on our privacy policy, click here.

Written Communications

Applicable laws require that some of the information or communications we send to you should be in writing. When using our website, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

Events Outside Of Our Control

We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by events outside our reasonable control (“Force Majeure Event”).

A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  • Strikes, lock-outs or other industrial action;
  • Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war;
  • Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster;
  • Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport;
  • Impossibility of the use of public or private telecommunications networks; and
  • The acts, decrees, legislation, regulations or restrictions of any government.

Our performance under any Contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the Contract may be performed despite the Force Majeure Event.

Terms and Conditions Amendments

We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.